We are looking for a polished and customer-focused Front Office Executive to manage the reception and member experience at a high end premium gym in Gurugram. The ideal candidate will have prior experience in retail or hospitality, a strong service mindset, and genuine interest in fitness and wellness.
Key Responsibilities
? Welcome and assist high end premium members with warmth, professionalism, and discretion
? Manage front desk operations including check-ins, appointments, calls, and inquiries
? Ensure a seamless member experience by coordinating with trainers, sales, and operations teams
? Handle billing, invoicing, membership renewals, and basic cash/card transactions
? Maintain high standards of hygiene, ambience, and front office presentation
? Address member concerns promptly and escalate when required
? Maintain confidentiality and privacy of elite members at all times
Required Skills & Experience
? 2+ years of experience in Retail, Hospitality, Luxury Services, Luxury Retails or Premium Fitness Clubs
? Excellent communication skills with a polished personality
? Strong customer service orientation, especially with high end premium clientele
? Basic knowledge of fitness, gym operations, or wellness services