Job Description

As a Front Office Executive, you will be the first point of contact for patients and visitors, representing our institution with professionalism and warmth. Your responsibilities will include:

Greeting and assisting patients and visitors with a friendly and courteous demeanour.

Managing the reception area, ensuring it is clean, organised, and always welcoming.

Handling incoming calls, emails, and inquiries promptly and efficiently, directing them to the appropriate department or staff member.

Scheduling appointments and maintaining accurate records of patient appointments and walk-ins.

Coordinating patient registration and admissions processes, verifying insurance information, and collecting payments as necessary.

Providing administrative support to various departments as needed, including data entry, filing, and maintaining office supplies.

Collaborating closely with medical staff and other departments to ensure smooth patient flow and excellent customer service.

Upholding confidentiality and privacy regulations in all patient interactions and administrative tasks.

Requirements:

Proven experience as a Front Office Executive, Receptionist, or similar role, preferably in a healthcare setting.

Excellent communication and interpersonal skills, with the ability to interact effectively with patients, visitors, and staff from diverse backgrounds.

Strong organisational and multitasking abilities, with attention to detail and accuracy.

Proficiency in using computer applications, including MS Office and electronic medical records systems, billing.

Ability to remain calm and composed in fast-paced environments, with a customer service-oriented mindset.

Understanding medical terminology and healthcare administrative processes is an advantage.

Diploma or degree in Business Administration, Healthcare Administration, or related field is preferred.

Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Life insurance Provident Fund
Experience:

total work: 3 years (Required)
Work Location: In person