Job Description

Job Summary: The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a dynamic coworking environment. Key Responsibilities: Customer and Guest Engagement: ₹ Warmly welcome customers, guests, and visitors as they enter the space. ? Provide information about services and amenities ? Foster a sense of community by facilitating introductions and connections among clients. ? Collect and share feedback from customers to improve their experience. Reception and Communication: ₹ Answer phone calls and emails professionally and promptly. ? Maintain clear and effective communication channels with clients and coworkers. Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly. Access and Security: ₹ Monitor entry and exit to maintain a safe and secure environment. ? Assist in handling access issues and addressing security concerns. Space Management: ₹ Manage reservations for meeting rooms, workstations, and private offices. ? Oversee the allocation of workspace, ensuring a smooth check-in and check-out process. ? Maintain an organised and clean reception area and common spaces. Administrative Support: ₹ Assist with administrative tasks, including mail and package handling, photocopying, and document management. ? Manage client-related administrative tasks, such as billing inquiries and clientship renewals. ? Keep records of the space usage and occupancy. Technology and Equipment: ₹ Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment. ? Troubleshoot basic technical issues and assist customers with connectivity. ? Ensure all equipment and amenities are in good working order. Qualifications: ₹ Previous experience of minimum 1 years in customer service, hospitality, or a similar role is preferred. ? Strong interpersonal and communication skills. ? Ability to multitask and prioritise in a fast-paced environment. ? Positive and professional attitude with a customer-centric approach. ? Flexibility in adapting to changing coworking space dynamics. ? Knowledge of the industry and trends is advantageous. Working as a customer support representative in an office space requires a proactive and customer-focused approach. This role plays a critical part in ensuring the satisfaction and engagement of customers while maintaining the smooth operation of the facility. Building a sense of community and providing exceptional service are key components of this position.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time * Provident Fund