Job Description

ore Responsibilities:

Guest Welcome & Check-in/out:

Warmly greet guests, efficiently process check-ins (collect info, verify payment, assign rooms) and check-outs (settle bills, collect payment).

Reservations:

Manage online, phone, and walk-in bookings, ensuring accurate room availability and guest preferences are met.

Information Hub:

Provide details on hotel amenities, local attractions, and services, answering inquiries and directing guests.

Guest Services:

Handle special requests, complaints, and issues promptly and professionally, ensuring guest satisfaction.

Coordination:

Liaise with housekeeping for room readiness and maintenance for issues, and with other departments for events.

Financials:

Handle payments, post charges (room, food, etc.), and manage guest folios accurately.
Operational Duties:

Room Management:

Control room keys, manage room status, and ensure proper assignment.

Communication:

Manage incoming/outgoing calls, emails, and messages.

Record Keeping:

Maintain accurate guest records and update booking information.

Revenue Generation:

Upsell rooms, facilities, and services.

Security:

Safeguard guest valuables and ensure safety procedures are followed.
Key Focus:

Creating a welcoming atmosphere and setting the tone for the entire stay. Representing the hotel's brand and standards. Ensuring seamless communication and coordination across all hotel functions.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Food provided Paid time off
Ability to commute/relocate:

Edappal, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Language:

English (Preferred)
Work Location: In person