Job Description

his is Priya from Platinum Support Consultancy

Here's a tailored job description for a Guest Relations Executive at a Luxury Designer Furniture Store, crafted to reflect the elegance and high-touch service expected in such an environment:

Guest Relations Executive - Luxury Designer Furniture Store

Location:Ghitorini

Employment Type: Full-Time

Department: Front Office/Guest Relation

Job Summary

As the face of our luxury brand, the Guest Relations Executive ensures every visitor receives an exceptional and personalized experience. This role blends hospitality, design appreciation, and client service to create a welcoming atmosphere that reflects the sophistication of our furniture collections.

Key Responsibilities

Greet clients and visitors with warmth and professionalism, offering refreshments and a guided showroom experience

Understand and communicate the brand's design philosophy and product details with confidence

Coordinate appointments and showroom tours for VIP clients and interior designers

Handle inquiries via phone, email, and in-person with prompt and courteous responses

Manage client feedback and resolve concerns with discretion and elegance

Maintain showroom ambiance--ensuring cleanliness, scent, lighting, and music align with brand standards

Collaborate with sales and design consultants to ensure seamless client handover

Organize and support in-store events, product launches, and private viewings

Maintain accurate guest logs, CRM entries, and follow-up communications

Job Type: Full-time

Pay: ?25,000.00 - ?42,000.00 per month

Ability to commute/relocate:

Ghitorni, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Microsoft Office: 3 years (Required) total work: 3 years (Required)
Language:

English (Required)
Work Location: In person