Job Description

Hospital Experience Required

Key Responsibilities:

1. Patient Interaction:

- Greet patients and visitors warmly, ensuring a positive and welcoming environment.

- Communicate clearly and empathetically to address inquiries, appointments, and concerns.

- Offer refreshments and direct visitors to appropriate areas or individuals.

2. Call Management:

- Answer incoming calls promptly, politely and professionally, directing calls to the appropriate department or individual.

- Determine the purpose of the call and provide accurate information or route the call as needed.

- Take and deliver messages accurately and completely

- Proactively return missed calls and address patient distress calls with empathy and urgency.

3. Cash Handling:

- Manage cash transactions, issue receipts, and maintain accurate records.

- Follow established cash handling procedures to ensure accuracy and security.

- Monitor the reception area for security purposes.

4. HMS Data Entry:

- Accurately enter patient information, appointments, and other relevant data into the HMS.

- Update patient records, insurance details, and billing information as required.

5. Appointment Scheduling:

- Efficiently schedule patient appointments, surgeries, and consultations in coordination with medical staff.

- Confirm appointments and provide necessary information to patients.

6. Ethical Practice:

- Maintain patient confidentiality, respecting privacy and adhering to ethical standards.

- Handle sensitive information and situations with professionalism.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Flexible schedule Health insurance Provident Fund
Schedule:

Day shift Morning shift Night shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person