A front office executive in a 3-star hotel acts as the main point of contact for guests, responsible for handling check-ins and check-outs, managing reservations and guest inquiries, providing excellent customer service, processing payments, and coordinating with other hotel departments like housekeeping to ensure a smooth and pleasant guest experience. They maintain accurate guest records, manage the front desk area, and are expected to uphold hotel standards and policies.
Key Responsibilities
Guest Services:
Greet guests warmly, manage their registration and room assignments, and provide information about hotel services and amenities.
Reservations & Check-ins/Check-outs:
Handle new reservation requests, confirm bookings, process payments, and manage the checkout process efficiently.
Communication & Support:
Answer phone calls, respond to emails, and relay messages to guests and staff.
Problem-Solving:
Address guest complaints, resolve conflicts, and handle emergencies to ensure guest satisfaction.
Administrative Tasks:
Prepare daily reports, update guest records, manage front desk supplies, and perform other clerical duties to support hotel operations.
Coordination:
Liaise with housekeeping to confirm room readiness and communicate guest requests or issues to other departments as needed.
Financial Management:
Compute bills, collect payments, and balance the cash drawer accurately.
Key Skills & Qualifications
Exceptional customer service and interpersonal skills.
Strong communication, problem-solving, and conflict resolution abilities.
Familiarity with front office software and reservation systems.
Attention to detail and strong organizational skills.
Teamwork and coordination with other hotel departments.
A friendly, welcoming, and professional demeanor.
Flexibility to work different shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Flexible schedule
Internet reimbursement
Ability to commute/relocate:
Pathanamthitta, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Front office : 2 years (Preferred)
Work Location: In person
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