We are seeking a proactive and reliable Front Office Manager to oversee the daily operations of our hostel. This role requires a blend of organizational, and interpersonal skills to manage property operations, resident satisfaction, and administrative duties while ensuring the hostel runs smoothly.
Key Responsibilities:
Property Management:
o Oversee the maintenance and upkeep of the property, facilities, and grounds.
o Coordinate with external contractors for cleaning, plumbing, electrical work, and repairs.
o Conduct regular property inspections to ensure compliance with safety and hygiene standards.
o Maintain records for property maintenance, repair requests, and inventories.
o Manage budgets, control costs, and monitor expenditures.
Resident and Guest Management:
o Supervise resident registration, room allocation, and check-in/check-out processes.
o Maintain up-to-date reservation records and ensure smooth operations across booking platforms.
o Serve as the primary point of contact for guests, addressing concerns and inquiries promptly.
o Implement and enforce hostel rules to foster a positive and harmonious environment.
o Resolve guest complaints and mediate conflicts effectively.
Operational and Administrative Management:
o Ensure smooth functioning of the front office, including timely responses to calls and emails.
o Monitor and update OTA platform pricing regularly based on competitor analysis and occupancy trends.
o Prepare and share daily pricing reports with management for approval.
o Maintain accurate financial records, including rent collection, utility payments, and expenses.
o Collaborate with management to develop strategies for enhancing guest satisfaction and occupancy.
Maintenance and Inventory Control:
o Monitor inventory levels, source supplies, and establish relationships with reliable vendors.
o Research suppliers to secure the best pricing and deals for essential items.
o Implement and oversee preventive maintenance schedules for the property.
o Ensure timely replenishment of consumables and upkeep of all facilities.
Housekeeping and Hygiene:
o Supervise housekeeping schedules and ensure cleanliness across all areas of the property.
o Maintain hygiene standards and organize periodic deep cleaning as needed.
o Address maintenance issues identified during inspections.
Safety and Security:
o Implement security measures, including monitoring CCTV and managing emergency protocols.
o Conduct fire safety drills and ensure all safety equipment is functional.
o Respond promptly to emergencies and security concerns.
Requirements:
o Proven experience in property or hostel management, or a related field.
o Excellent organizational and problem-solving skills.
o Strong interpersonal and communication abilities.
o Ability to manage multiple responsibilities and prioritize effectively.
o Knowledge of building maintenance, safety, and security protocols.
o Proficiency in Microsoft Office Suite or similar tools.
o Availability to work flexible hours, including weekends and holidays, as required.