Job Description

Position

: Front Office Assistant / Front Desk Executive

Department

: Front Office

Reporting To

: Front Office Manager / Duty Manager

Work Location

: Hotel / Resort / Office Reception

Job Objective:

To be the face of the organization by providing excellent customer service at the front desk, handling guest check-ins/check-outs, managing reservations, and ensuring smooth front-office operations.

Key Responsibilities:

Welcome guests/visitors warmly and professionally Handle check-in and check-out procedures Manage room bookings and reservations systems Answer phone calls and direct inquiries appropriately Maintain guest records and process payments Coordinate with housekeeping and maintenance Handle guest complaints and escalate if necessary Ensure front desk area is clean and presentable
Skills & Requirements:

Excellent communication and interpersonal skills Basic computer knowledge (MS Office, reservation systems) Ability to multitask under pressure Professional appearance and attitude Previous experience in customer service is a plus
Working Conditions:

Rotational shifts, including weekends and holidays Standing for extended periods Wearing formal or uniform dress code
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person