Job Description

Job Title:

Front Office Executive

Department:

Front Office / Administration

Industry:

Healthcare

Location:

Jalandhar

Key Responsibilities

Greet patients, attendants, and visitors in a courteous and professional manner Handle patient registration, demographic data entry, and appointment scheduling Manage OPD/IPD desk operations and guide patients to respective departments Answer incoming calls, respond to inquiries, and direct calls appropriately Verify patient documents, insurance details, and referral slips (if applicable) Collect consultation fees and generate receipts/bills Coordinate with doctors, nursing staff, and diagnostic departments for patient flow Maintain and update patient records in HIS/EMR systems Ensure compliance with patient confidentiality and hospital policies Handle patient queries, feedback, and basic complaints professionally Maintain front office cleanliness and organised records Assist in discharge formalities and follow-up appointment scheduling

Required Skills & Competencies

Excellent communication and interpersonal skills Patient-friendly and empathetic attitude Basic computer knowledge (MS Excel, Hospital Management Software) Ability to multitask in a fast-paced environment Strong organisational and coordination skills Knowledge of healthcare processes is an added advantage

Educational Qualification

Graduate / Diploma in any discipline Certification in Healthcare Administration (preferred but not mandatory)

Experience

1-3 years of experience in a hospital, clinic, or diagnostic centre preferred Freshers with good communication skills may also apply

Key Performance Indicators (KPIs)

Patient satisfaction and feedback Accuracy in patient data and billing Timely appointment handling Front desk efficiency and coordination
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person