Job Description

The Front Office Executive / Duty Manager is responsible for overseeing front office operations during assigned shifts, ensuring exceptional guest service, smooth daily operations, and adherence to hotel standards. The role requires hands-on experience in the hotel industry, strong leadership skills, and the ability to handle guest relations, staff supervision, and operational challenges effectively.

Key Responsibilities

Front Office Operations

Oversee daily front office operations including reception, guest check-in and check-out Ensure accurate room allocations, billing, and cash handling Monitor room status, occupancy, and coordination with housekeeping Ensure adherence to standard operating procedures (SOPs)

Guest Relations & Service Excellence

Welcome guests and ensure a high level of guest satisfaction Handle guest complaints, special requests, and service recovery professionally Ensure VIP, group, and repeat guest requirements are met Promote hotel facilities and services to enhance guest experience

Duty Manager Responsibilities

Act as the Duty Manager during assigned shifts and represent hotel management Handle emergency situations and operational issues efficiently Coordinate with all departments (Housekeeping, F&B, Maintenance, Security) Ensure smooth hotel operations during night shifts, weekends, or peak periods

Team Supervision & Training

Supervise front office associates and ensure proper grooming and conduct Assist in staff scheduling and shift management Train and guide front office staff to maintain service standards Monitor staff performance and provide feedback

Revenue & Administrative Duties

Upsell rooms and hotel services to maximize revenue Ensure correct posting of charges and settlement of guest accounts Prepare shift reports, occupancy reports, and handover notes Ensure compliance with company policies and brand standards
Qualifications & Experience

Bachelor's degree or diploma in Hotel Management or Hospitality

Minimum 3-6 years of experience in the hotel or resort industry

, with at least

1-2 years in a supervisory or duty manager role

Strong operational knowledge of front office functions
Skills & Competencies

Excellent communication and interpersonal skills Strong leadership and problem-solving abilities Guest-focused attitude with service recovery skills Proficiency in PMS systems (e.g., Opera, IDS, or similar) Good knowledge of room inventory management and reservations Ability to work flexible shifts, including nights and holidays Professional appearance and positive attitude
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person