Job Description

Role Overview

The Front Office Officer is responsible for ensuring smooth daily operations at the reception desk, providing excellent patient service, and maintaining efficient coordination between departments.

Key Skills & Attributes

Excellent communication (English - written & verbal) with polite behavior. Good computer skills and willingness to learn new software. Strong interpersonal, multitasking, and time-management abilities. Punctual, responsible, and professional under pressure. Understanding of process and data management.

Main Responsibilities

Greet and assist patients and visitors with courtesy. Manage calls, messages, and patient appointments efficiently. Coordinate with doctors, nurses, and internal departments. Maintain and update patient records, billing, and reports. Verify insurance (TPA) details and assist with claims. Conduct patient follow-ups and manage feedback. Oversee clinic inventory, supplies, and maintenance needs. Liaise with external labs for reports and collections. Support management in communication and special tasks.

Work Hours:

9:00 AM - 6:00 PM (must report before time)

Reporting To:

Administrative Head

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Work Location: In person