Job Description

job responsibilities for a Front Office Manager

in bullet points:

Oversee daily operations of the

front desk, reception, reservations, and guest services

. Supervise, train, and schedule

front office staff

to maintain service standards. Ensure smooth

check-in and check-out

process for guests. Handle

guest complaints, requests, and feedback

promptly and professionally. Maintain records of room availability, reservations, and guest accounts. Coordinate with

housekeeping, F&B, and other departments

for seamless guest service. Monitor and ensure compliance with

hotel policies, procedures, and SOPs

. Manage

cash handling, billing, and financial transactions

at the front desk. Prepare daily, weekly, and monthly

front office reports

for management. Ensure high standards of

guest satisfaction, hospitality, and personalized service

. Implement

upselling techniques

to maximize room revenue and occupancy. Conduct

performance evaluations and training

to improve team efficiency. Ensure the front desk area is always

presentable, well-maintained, and welcoming

. Manage online and offline

room bookings, cancellations, and modifications

. Stay updated with

industry trends and competitor practices

to enhance service quality.
Job Type: Full-time

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Language:

* English (Preferred)