Job Description

Key Responsibilities:

Supervise and manage the front office staff including receptionists, clerks, and admission officers. Ensure prompt and professional handling of patient registration, check-in/check-out, appointment scheduling, and inquiries. Oversee telephone and in-person communication with patients and visitors. Maintain accurate records of patient appointments, admissions, discharges, and billing information. Monitor and improve front office processes to enhance efficiency and patient satisfaction. Ensure compliance with hospital policies, confidentiality guidelines, and healthcare regulations. Resolve patient complaints and issues in a professional and timely manner. Train and evaluate front office staff to maintain high levels of performance and customer service. Coordinate with other departments (billing, medical, housekeeping, etc.) to ensure seamless operations. Prepare reports on front office operations, patient flow, and feedback for senior management. Strong leadership, communication, and interpersonal skills. Proficient in hospital management software and MS Office. Excellent problem-solving and multitasking abilities. Knowledge of medical terminology and patient service protocols is a plus.
Job Type: Full-time

Pay: ?20,000.00 - ?28,000.00 per month

Language:

English (Preferred)
Work Location: In person

Speak with the employer

+91 9003260622