Job Description

Lead and manage all front office operations including front desk, reservations, concierge, and bell services. Ensure efficient check-in/check-out processes and prompt resolution of guest concerns or issues. Monitor guest satisfaction levels and implement service improvements based on feedback. Supervise, train, and schedule front office staff to ensure high levels of performance and morale. Manage room inventory and collaborate with the reservations and revenue management teams to optimize occupancy and rates. Maintain compliance with health, safety, and company policies at all times. Prepare and analyze front office reports including occupancy, revenue, and departmental expenses. Work collaboratively with other departments (Housekeeping, Maintenance, Sales, F&B) to ensure seamless guest experiences. Uphold Abi's Hotel Group's brand standards and guest service philosophy. Handle VIP guests, special requests, and escalate concerns as needed.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person