Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in Jaipur, India. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences.

Oversee and manage all front office operations, including reception and guest services Ensure the highest standards of customer service and guest satisfaction Lead, train, and motivate the front office team to deliver exceptional performance Manage guest check-ins, check-outs, and inquiries efficiently and professionally Handle guest complaints and resolve issues promptly and effectively Collaborate with other departments to ensure seamless guest experiences Implement and maintain front office policies, procedures, and standards Monitor and analyze key performance indicators to drive continuous improvement Manage front office budgets and financial performance Ensure compliance with local regulations and industry standards Coordinate with sales and marketing teams to support promotional activities Implement and oversee loyalty programs to foster long-term guest relationships Conduct regular team meetings and performance evaluations Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

Strong leadership and team management skills Bachelor degree / Diploma in Tourism & Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and verbal proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Service oriented with an eye for details. Ability to work effectively and contribute in a team. * Self-motivated and energetic.