Job Description

: Front Office Manager

Location: Dreamcatcher Plantation Resort, Bison Valley, Munnar

Position: Full-Time

Reports To: Operations Manager

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Role Overview:

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth check-in/check-out processes, managing guest relations, and leading the front office team to provide exceptional service. This role ensures a high standard of guest satisfaction and efficient resort operations.

Key Responsibilities:

- Guest Service: Ensure excellent service during check-ins/outs and resolve guest concerns promptly.

- Team Leadership: Supervise and train front desk staff, create work schedules, and evaluate performance.

- Operations: Oversee room reservations, billing, and daily reports. Ensure efficient front office operations.

- Guest Relations: Handle VIPs and special requests, monitor guest satisfaction, and collect feedback.

- Coordination: Work with housekeeping, maintenance, and other departments for smooth operations.

- Compliance: Ensure safety and health regulations are met, including emergency procedures.

Requirements:

- Education: Bachelor's degree in Hospitality Management or related field.

- Experience: 8 years in front office management, preferably in a 4-star resort.
- Skills: Strong communication, leadership, problem-solving, and organizational skills. Proficient in Property Management Systems (PMS).
- Other: Customer-focused, detail-oriented, and adaptable in a fast-paced environment.

- Should be based in Kerala. Ability to speak fluently in English, Hindi, Malayalam and Tamil.

Compensation:
Competitive salary with accommodation and meals provided.

This role is crucial in creating a seamless, high-quality experience for all guests, ensuring smooth day-to-day operations.

Job Type: Full-time

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person