Job Description

Front Desk Manager Responsibilities:

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean and organized. Maintaining front desk office supplies and equipment. Managing budgets, records, and contracts. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Conducting performance reviews with the front desk staff. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed.
Front Desk Manager Requirements:

High school diploma or GED. Bachelor's degree in hospitality or similar. A minimum of 2 years of experience as a front desk manager or similar. Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong organizational and time management skills. The ability to provide exceptional customer service. Good leadership and training abilities
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Experience:

Hotel management: 4 years (Required) total work: 5 years (Required)
Language:

English (Required)
Work Location: In person