Job Description

We are seeking a highly skilled Front Office Manager to oversee our front desk operations. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for providing outstanding customer service. Responsibilities include managing staff, handling guest inquiries and complaints, coordinating with other departments, and ensuring smooth check-in and check-out processes. The Front Office Manager will play a key role in ensuring our guests have a memorable and pleasant stay, maintaining high standards of service and efficiency.

:

Manage daily front desk operations. Train, supervise, and support front desk staff. Ensure smooth guest check-ins and check-outs efficiently. Address and resolve guest inquiries and complaints. Coordinate with housekeeping and maintenance teams. Oversee reservations and room assignments. Ensure accurate billing, B & C forms filing and record-keeping. Maintain front desk supplies and inventory. Create a welcoming environment for guests. Ensure compliance with hotel policies and standards.

Requirements and Skills:

Male candidate with a Bachelor's/Master's degree in Hospitality Management or related field. Proven experience as a Front Office Manager or similar role, with any premium/five rated destination properties. Proficiency in front desk software (WINHMS). Excellent communication and interpersonal skills. Strong leadership and organizational abilities. Problem-solving and conflict resolution skills. Customer service orientation. Knowledge of hotel operations and services. Financial acumen for budgeting and reporting. Flexibility to work shifts, including weekends and holidays.
Job Type: Full-time

Pay: ?40,000.00 - ?45,000.00 per month

Work Location: In person