Job Description

About the Role:

We are seeking an experienced and customer-focused

Front Office Manager

to oversee all front desk operations at our property in Lonavala. The ideal candidate will be a strong leader with a warm personality and exceptional organizational and interpersonal skills. You will be the face of the property and play a critical role in ensuring every guest has a memorable experience.

Key Responsibilities:

Supervise and lead front office staff including receptionists, concierge, and bell staff Ensure smooth check-in/check-out processes and manage room assignments Maintain high standards of customer service and handle guest concerns promptly Coordinate with housekeeping and maintenance teams to ensure room readiness Train, mentor, and evaluate front office staff performance Monitor occupancy levels, manage reservations, and collaborate with sales for optimal bookings Prepare daily and monthly reports related to front office operations Ensure compliance with health, safety, and hospitality standards Oversee cash handling, billing, and audit processes at the front desk Manage VIP guest experiences and special requests

Requirements:

Bachelor's degree in Hospitality Management or a related field 4-6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role Strong communication and interpersonal skills Proficient in hotel management systems (e.g., Opera, IDS, Cloudbeds, etc.) Excellent problem-solving abilities and a guest-first mindset Ability to work flexible hours, including weekends and holidays Local knowledge of Lonavala and nearby attractions is a plus

Preferred Candidate Profile:

Previous experience in a 3-star or 4-star hotel/resort environment Fluency in English, Hindi, and Marathi Well-groomed and professional demeanor Ability to stay calm under pressure and multitask efficiently
Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

Food provided
Work Location: In person