Blueserene Resorts is the only Unique Water front, 5 Star Classified Resorts in Thrissur, Kerala. Our Water front Lawn is the "Most sought after "Destination marriage Venue" in Mid-Kerala. 11 kms from Guruvayur temple and 18 kms from Thrissur town. We take pride in offering personalised and best destination wedding experience to our guests. We are looking for a dynamic
Front Office Manager
to lead our guest relations team.
Position: Front Office Manager
As a Front Office Executive, you will be the face of the hotel, creating a warm and professional first impression for our guests. This role requires strong communication skills, attention to detail, and a guest-centric attitude to ensure smooth daily operations at the front desk.
Key Responsibilities
Ensure Outstanding guest service and handle all inquiries and complaints professionally. Maintain high guest satisfaction levels.
Supervise, train, and schedule the front desk, reception. Conduct performance reviews.
Oversee daily front office operations like check-ins, check-outs, and reservations.
Ensure procedures comply with company standards and collaborate with other departments.
Maximize room revenue through upselling, yield management, and optimizing occupancy.
Prepare financial reports, assist with budgets, and control costs.
Adjust OTA pricing in real-time based on demand, competition, and market trends.
Implement dynamic pricing strategies to maximize RevPAR.
Uphold Resort's safety and security policies and respond to emergencies.
Act as the main communication link between guests and other hotel departments.
Uphold high standards of hospitality and guest satisfaction
Eligibility & Skill Requirements
Degree/Diploma in Hotel Management or related field
Minimum 3 years of experience in a Star Hotel / Resort as Front office Manager position.
Knowledge of Hotsoft PMS preferred.
Strong communication and interpersonal skills
Pleasant, confident, and guest-friendly attitude
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
Food provided
Paid sick time
Paid time off
Provident Fund
Experience:
Hospitality management: 7 years (Required)
Language:
English (Required)
Work Location: In person
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