Job Description

Job Summary:

The Front Office Manager will lead all front office operations while ensuring superior guest service standards, effective team management, and operational efficiency. A key focus will be on maximizing sales conversions, optimizing OTA performance, managing guest transportation and hotel vehicles, and leading a motivated front office team.

Key Responsibilities:

Oversee smooth day-to-day operations of the front desk, concierge, and lobby services. Ensure efficient guest check-in/check-out, reservation handling, and billing processes. Resolve guest complaints and service issues with empathy and promptness. Convert direct inquiries and walk-ins into bookings through effective upselling and persuasive communication. Work closely with the sales & marketing team to push room sales and packages. Maintain conversion ratios and implement improvement strategies. Monitor and manage OTA platforms (e.g., Booking.com, Agoda, Goibibo, MakeMyTrip). Ensure accurate inventory, rate parity, and content management across OTAs. Coordinate with revenue management to optimize occupancy and pricing strategy. Manage hotel-owned and outsourced vehicles for guest pickups, drops, and hotel errands. Maintain records of vehicle usage, fuel consumption, driver schedules, and maintenance. Ensure timely coordination with guests for airport/station transfers and sightseeing logistics. Lead, train, and motivate the front office team to maintain high service standards. Conduct briefings, performance evaluations, and maintain staff discipline and grooming. Foster a culture of accountability, ownership, and hospitality excellence. Liaise with housekeeping, maintenance, F&B, and security for seamless guest service. Maintain MIS reports on occupancy, revenue, vehicle use, and guest feedback. Assist in budgeting, forecasting, and cost control in front office operations.

Qualifications & Experience:

Graduate/Diploma in Hotel Management or related field. Minimum 4-6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role. Proven experience in OTA management and sales conversion in the hospitality industry. Strong knowledge of PMS (Property Management Systems), MS Office, and OTA extranets. Valid driver's license preferred (for vehicle management understanding).

Skills Required:

Strong leadership and team-handling skills. Excellent communication and interpersonal abilities. Guest-centric mindset with attention to detail. Analytical thinking with problem-solving aptitude. Time management and multitasking under pressure.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Work Location: In person