Job Description

Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


PRIME PURPOSE:
To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. Ensure that grooming & uniform standards are maintained by all team members. Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
KEY RESPONSIBILITY

• To coordinate and assist in implementing an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the department, based on the principles of Multi Skilling and Multi Tasking.
• To assist in ensuring that front office department is managed successfully as independent profit center.
• To assist in ensuring that each place of work in the front office department is managed by a Management Team (Section Head or Supervisors) who are totally accountable for their sections smooth daily operations
• To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories.
• To ensure that the Department Operational Budget is strictly adhered to.
• To assist in preparing monthly forecasts and schedule resources accordingly.
• To assist in the preparation of the Departmental Budget.
• To assist in analyzing and reporting, on a monthly basis, the Profit and Loss statements.

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.
• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set.
• To assist in the implementation of a flexible employee base, with the right mix of employees.
• To allocate employees over the Division based on established business levels for that day.
• To assign responsibilities to subordinates and to check their performance daily.
• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To participate, if necessary, in the formulation of the Annual Marketing Plan and implement with each work place manager and Sales & Marketing Department effective sales and promotional activities to maximize revenues.
• To continuously seek ways to assist the Hotel Manager to maximize their revenues and profits.
• To be responsible in the implementation of Accor audit system.
• To maintain a logbook of all guest and staff incident reports and submit reports to the management.
• To support staff needs in other departments based on the hotel priorities and anticipated business levels.
• To monitor service and rooms standards in all places of work.
• To work with the respective Department Heads to take corrective action where necessary.
• To be always available and visible during peak periods.
• To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.
• To assist subordinates during Peak Hours.
• To supervise the employees within the department and train all front office employees on the correct standards.
• To ensure the strict control of room keycards with proper procedures of managing the control.
• To assist in securing external guest accommodation should an overbooking occur.
• To ensure that public areas are clean and up to standards at all times.
• To be conversant and fully knowledgeable of OPERA system.