is searching for a highly motivated and experienced Front Office Manager to lead our team and ensure exceptional guest experiences. As the face of our hotel, you will play a vital role in setting the tone for guest satisfaction and driving positive reviews.
Responsibilities:
Oversee all aspects of the front office operation, including guest check-in/check-out, reservation management, and cashier duties.
Recruit, train, supervise, and schedule a team of front office staff, ensuring they deliver exceptional customer service.
Develop and implement front office policies and procedures to optimize efficiency and guest satisfaction.
Respond promptly and professionally to guest inquiries, concerns, and complaints, striving for resolution and exceeding expectations.
Manage room inventory, rates, and availability to maximize occupancy and revenue.
Prepare daily reports on guest activity, room revenue, and other key metrics.
Maintain accurate and up-to-date guest records and financial transactions.
Collaborate with other departments (e.g., housekeeping, maintenance) to ensure seamless guest experiences.
Monitor office supplies and order replacements as needed.
Cultivate a positive and professional work environment for the front office team.
Uphold all company policies and security protocols.
Qualifications:
Minimum 3 years of experience in a front office management role, preferably within the hospitality industry.
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Strong understanding of hotel operations and guest service principles.
Excellent communication, interpersonal, and problem-solving skills.
Proficient in Microsoft Office Suite and property management software (PMS).
Ability to work effectively under pressure and manage multiple priorities simultaneously.
Strong attention to detail and accuracy.
Positive attitude, professional demeanor, and a genuine passion for hospitality.
Compensation and Benefits:
The Quorum Hotel offers a competitive salary and benefits package commensurate with experience.
Job Type: Full-time
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Cell phone reimbursement
Food provided
Internet reimbursement
Provident Fund
Schedule: