1. Guest Services: Ensuring excellent Guest service, handling guest complaints, and resolving issues promptly.
2. Room Management: Overseeing room assignments, managing room inventory, and coordinating room preparation.
3. Check-in/Check-out: Supervising the check-in and check-out process, ensuring accuracy and efficiency.
4. Front Desk Operations: Managing front desk staff, monitoring performance, and maintaining high standards.
5. Guest Relations: Building relationships with guests, handling special requests, and providing personalized service.
6. Billing and Payment: Ensuring accurate billing and payment processing for guests.
7. Communication: Coordinating with other departments (e.g., housekeeping, F&B) to ensure seamless service delivery.
8. Problem-Solving: Handling guest complaints and issues professionally and efficiently.
9. Staff Management: Training, motivating, and evaluating front office staff.
10. Reporting and Analysis: Monitoring front office performance, analysing data, and implementing improvements.
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