Job Description

Company Description

"Why work for Accor




We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"





Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to


Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible


Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates


Liaise with Finance Department to ensure that credit procedures are properly carried out


Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue


Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling


Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards


Handle all guest correspondences and ensure prompt follow-ups


Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times


Qualifications

Diploma in Tourism & Hospitality Management Minimum 3 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage


Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are Work With Purpose Grow, Learn and Enjoy * Explore Limitless Possibilities