Job Description

Key responsibilities:

Staff Management:

Recruit, hire, and train new front office staff. Assign tasks and manage staff schedules to ensure proper coverage. Monitor staff performance and provide feedback and coaching. Address employee concerns and resolve issues.

Customer Service:

Greet guests warmly and professionally. Handle guest inquiries, requests, and complaints promptly and efficiently. Resolve customer issues with a focus on guest satisfaction. Manage check-in and check-out procedures.

Operations Management:

Oversee front desk operations, including cash handling and credit transactions. Monitor and maintain cleanliness and appearance of the front office area. Ensure compliance with company policies and procedures. Manage office supplies and inventory.

Communication and Collaboration:

Communicate effectively with guests, staff, and other departments. Coordinate with other departments to ensure smooth guest experience. Address any emergencies or issues that arise promptly.

Reporting and Analysis:

Generate reports on front office performance metrics. Analyze data to identify areas for improvement.
Required Skills:

Excellent communication and interpersonal skills Strong customer service orientation Leadership and supervisory abilities Problem-solving and decision-making skills Ability to work under pressure and manage multiple tasks Proficiency with relevant software and systems
Relevant Experience:

Prior experience in a front office role within the hospitality industry Proven track record of providing exceptional customer service Leadership experience in managing a team
Job Type: Full-time

Pay: From ?15,000.00 per month

Education:

* Bachelor's (Preferred)