Job Description

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Job Responsibilities

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Oversee daily front office operations

, including reception, guest services, reservations, and concierge.

Supervise and train front desk staff

to ensure excellent customer service and adherence to hotel standards.

Ensure smooth check-in and check-out procedures

and handle any guest concerns or complaints promptly.

Coordinate with housekeeping, maintenance, and other departments

to meet guest expectations and operational needs.

Manage room inventory and reservations

to maximize occupancy and revenue.

Prepare and manage work schedules

for front office staff.

Monitor and maintain front office budgets

, expenses, and financial records.

Ensure accurate billing and cash handling

procedures.

Handle VIP guests and special requests

with professionalism and care.

Implement and enforce hotel policies and procedures

at the front office level.

Generate performance reports

, occupancy statistics, and revenue forecasts.

Promote upselling of rooms and hotel services

to enhance revenue.

Maintain a strong presence in the lobby

, ensuring a welcoming atmosphere.

Qualifications

Bachelor's degree in Hotel Management, Hospitality, or related field

(preferred).

Proven experience in front office operations

, typically 3-5 years, with at least 1-2 years in a supervisory or managerial role.

Strong leadership and team management skills

.

Excellent communication and interpersonal abilities

.

Knowledge of hotel software systems

(e.g., IDS, WINHMS or similar PMS).

Good problem-solving and conflict-resolution skills

.

Strong organizational and multitasking capabilities

.

Professional appearance and attitude

.

Ability to work flexible hours

, including weekends and holidays.
Job Type: Full-time

Pay: ₹28,000.00 - ₹33,000.00 per month

Benefits:

Food provided Provident Fund
Education:

Diploma (Preferred)
Experience:

Front desk: 8 years (Preferred)
Language:

English (Preferred)
Location:

* Raipur, Chhattisgarh (Preferred)