Job Description

Reviva Clinic is seeking a highly organized and customer-focused Front Desk Manager to lead our reception team and ensure a seamless patient experience. You will be the first point of contact for patients and play a crucial role in maintaining the clinic's professional and welcoming environment

Key Responsibilities:

Welcome patients warmly and ensure a comfortable and professional clinic experience.Update management about patient feedback, cancellations, or operational issues.

-Maintain daily footfall and appointment reports.

-Report any maintenance or cleanliness issues to housekeeping or administration.

-Monitor and manage the stock of brochures, forms, and front-desk supplies.

-Ensure the reception and waiting area are clean, welcoming, and presentable at all times.

-Coordinate with nursing or technical staff regarding patient needs.

-Prepare consultation rooms before and after patient appointments.

-Ensure timely movement of patients between consultation rooms, treatment rooms, etc.

-Brief doctors or consultants about new or follow-up patients.

-Ensure all documentation is filed according to clinic policies and data privacy laws.

-Store patient photographs, treatment plans, consent forms, and case histories securely.

-Issue receipts and ensure all financial records are up to date and error-free.

-Maintain daily cash reports and reconcile front desk transactions.

-Provide accurate cost estimates before procedures and maintain transparency.

-Manage patient billing, invoicing, and payment collections (cash, card, UPI, etc.).

-Coordinate pre-op and post-op appointments as advised by medical staff.

-Maintain zero scheduling conflicts and minimize patient waiting time.

-Collect and verify patient consent forms before procedures or consultations.

Qualifications & Skills:

Bachelor's degree in hospitality, administration, or a related field. Minimum 2-3 years of experience in a front office or customer service role (clinic/hospital experience preferred). Excellent communication and interpersonal skills. Strong leadership and organizational abilities. Familiarity with clinic software systems and appointment scheduling tools. Ability to handle multiple tasks in a fast-paced environment. Fluent in English, Hindi, and Punjabi (preferred).
Job Type: Full-time

Pay: ?20,000.00 - ?35,000.00 per month

Language:

English (Preferred)
Work Location: In person

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