Job Description

Need to oversees all aspects of the front desk operations, ensuring efficient and welcoming guest experiences. This includes managing the front desk staff, handling reservations, and coordinating with other departments to maintain smooth daily operations. They are also responsible for addressing guest inquiries and complaints, and ensuring the front desk team provides excellent customer service. Key Responsibilities:

Supervising Front Desk Staff:

The Front Office Manager trains, supervises, and supports front desk staff, ensuring they are well-equipped to handle guest interactions and follow hotel policies.

Managing Reservations and Guest Check-ins/Check-outs:

They oversee the entire reservation process, including room allocations, rate management, and ensuring accurate guest bookings. They also ensure efficient check-in and check-out procedures.

Handling Guest Inquiries and Complaints:

The manager is responsible for addressing guest inquiries, concerns, and complaints, striving to resolve issues and maintain high guest satisfaction.

Coordinating with Other Departments:

They work closely with housekeeping, maintenance, and other departments to ensure seamless service delivery and a positive guest experience.

Maintaining Front Desk Operations:

This includes ensuring the front desk is clean, tidy, and well-stocked with necessary supplies, as well as overseeing the smooth flow of communication and information within the hotel.

Monitoring and Reporting:

The Front Office Manager may also be involved in monitoring performance metrics, preparing reports on occupancy, revenue, and guest satisfaction, and contributing to the overall strategic planning of the hotel.

Financial Management:

This includes managing the front desk budget, monitoring expenses, and ensuring accurate billing and record-keeping.
Skills and Qualifications:

Hospitality Experience:

A strong background in hospitality, with prior experience in front office management or a similar role, is essential.

Leadership and Communication Skills:

Excellent communication, interpersonal, and leadership skills are crucial for managing and motivating the front desk team.

Problem-Solving and Conflict Resolution:

The ability to handle guest complaints and resolve issues effectively is vital.

Proficiency in Hotel Management Systems:

Familiarity with hotel management software and systems is typically required.

Organisational and Administrative Skills:

The Front Office Manager needs to be highly organised, with strong administrative and clerical skills.
Job Type: Full-time

Benefits:

Food provided Provident Fund
Work Location: In person

Speak with the employer

+91 9011086407