Job Description

A Front Office incharge / Supervisor in the hotel industry oversees all front desk operations, ensuring exceptional guest service from arrival to departure. This includes managing staff, handling reservations and check-in/check-out procedures, and addressing guest inquiries and complaints. They also coordinate with other departments like housekeeping and maintenance to ensure a seamless guest experience. Here's a more detailed breakdown of the responsibilities:Key Responsibilities:

Supervising Front Desk Staff:

This includes training, scheduling, and performance management of front desk agents, guest service agents, and night auditors.

Managing Reservations:

Handling online, phone, and in-person room reservations, as well as managing cancellations.

Guest Check-in/Check-out:

Overseeing the entire process, ensuring a smooth and efficient experience for guests.

Handling Guest Inquiries and Complaints:

Addressing guest concerns, requests, and feedback promptly and effectively.

Maintaining Guest Records:

Ensuring accurate and up-to-date guest information.

Coordinating with Other Departments:

Collaborating with housekeeping, maintenance, and other departments to meet guest needs and maintain hotel standards.

Ensuring a Safe and Secure Environment:

Implementing and maintaining hotel security and safety procedures.

Managing Front Office Operations:

Overseeing the daily operations of the front desk, including inventory management, and ensuring a welcoming and efficient environment.

Revenue Management:

May be involved in monitoring room rates, occupancy levels, and revenue performance.

Ensuring Guest Satisfaction:

Striving to provide exceptional customer service and create a positive and memorable experience for every guest.
Job Types: Full-time, Permanent

Experience:

sales: 4-6 year (Preferred)
Language:

English, Malayalam and Hindi
Age:

26-35
Male or Female

Expected Start Date: 10/08/2025

Job Type: Full-time

Application Deadline: 8/08/2025

Expected Start Date: 10/08/2025

Job Type: Full-time

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month