Job Description

Join Our Team at MYSA Mistysky Suit - Lakkidi, Wayanad. (A Unit of Flora Hospitality Group)

We are excited to announce an opening for a Front Office In-Charge at our newly launched Business Class Hotel - MYSA Mistysky Suit, nestled in the scenic beauty of Lakkidi, Wayanad.

Duties & Responsibilities :

Operate the Front Desk to assist guests with check-ins, inquiries, and general information. Supervise, support, and train Front Office team members to maintain high service standards. Ensure adherence to company and department policies and SOPs. Professionally handle guest complaints and feedback. Manage shift handovers, reporting, and all related administrative duties. Coordinate with Reservations, Sales, F&B, and Housekeeping to meet guest expectations. Promote open communication and teamwork across departments. Maintain the security of hotel keys, inventory, and the premises during shifts. Assist the Operations Manager in ensuring Health & Safety compliance and regular risk assessments. Report maintenance issues and manage emergency situations as per SOP. Participate in training and team meetings as needed.

Qualification & Experience

D*
Degree/Diploma in Hotel Management or Travel & Tourism Management Minimum 3 years of relevant experience in a similar role Excellent command of English (spoken and written); other languages are a plus Proficiency in MS Office (Excel, Word, PowerPoint), knowledge of hotel management software is an advantage

Competencies & Key skills.

Strong leadership, interpersonal and training skills.*
Good communication and customer contact skills.*
Results and service oriented with an eye for details.*
Ability to multi-task, work well in stressful & high-pressure situations.*
A team player & builder.*
A motivator, self-starter, Well-presented and professionally groomed at all times.*

Share your resume to WhatsApp: +91 6235593000

Job Types: Full-time, Permanent

Benefits:

Food provided Health insurance Leave encashment Paid time off Provident Fund
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Application Deadline: 08/09/2024