Job Description

Job Summary:

The Front Office Incharge is responsible for overseeing the daily operations of the front office, ensuring smooth guest or client interactions, managing front desk staff, and maintaining a welcoming and professional environment. This role is pivotal in creating a positive first impression and ensuring high levels of customer satisfaction.

Key Responsibilities:1. Front Office Management

Supervise front office staff including receptionists, administrative assistants, and support personnel. Ensure front desk coverage at all times and manage the shift schedule. Monitor the front office area to maintain a professional appearance.

2. Guest/Client Relations

Greet and assist visitors, guests, and clients promptly and courteously. Handle guest inquiries, complaints, or issues efficiently and professionally. Ensure a high standard of hospitality and service is delivered consistently.

3. Administrative Duties

Manage incoming and outgoing correspondence (calls, emails, letters, packages). Maintain records, logs, and reports related to front office operations. Ensure availability of office supplies and maintain inventory.

4. Coordination & Communication

Coordinate with other departments for smooth interdepartmental communication. Liaise with vendors and service providers when necessary (e.g., courier, housekeeping). Facilitate internal meetings, appointments, and schedules.

5. Compliance & Security

Enforce front office procedures, protocols, and policies. Monitor visitor access and maintain security protocols. Ensure compliance with health, safety, and hygiene standards in the reception area.

Qualifications:

Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred). Proven experience (2-5 years) in front office or customer service management. Proficient in MS Office (Word, Excel, Outlook). Familiarity with front desk systems (e.g., hotel PMS, CRM systems) is a plus.

Skills & Competencies:

Strong communication and interpersonal skills Excellent organizational and multitasking abilities Leadership and team management skills Problem-solving and conflict resolution Professional appearance and demeanor Customer-focused mindset

Working Conditions:

Office environment; may require standing for extended periods. May require flexible working hours including weekends or holidays
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Work Location: In person