Job Description

Hotel Receptionist Sample

Job Title:

Hotel Receptionist / Front Desk Agent

Job Summary:

To provide outstanding customer service by warmly greeting and registering guests, efficiently managing check-ins and check-outs, handling reservations, resolving issues, and serving as the central information point for guests, ensuring a comfortable and memorable stay.

Key Responsibilities:

Guest Services:

Welcome guests, provide a warm first impression, assist with luggage, answer questions about hotel services/amenities, and offer local recommendations (transport, attractions).

Check-in/Check-out:

Perform all check-in/out procedures, verify guest ID/payment, assign rooms, issue keys, and settle accounts.

Reservations:

Manage online, phone, and walk-in bookings, process cancellations, and update booking systems.

Communication:

Operate multi-line phone systems, transfer calls, take messages, and handle guest correspondence (email/mail).

Financial Transactions:

Process payments (cash, credit card), handle petty cash, and post charges for room service, spa, etc..

Coordination:

Liaise with housekeeping to ensure room readiness and with other departments (room service, maintenance) to fulfill guest requests.

Problem Resolution:

Address guest complaints and issues promptly and professionally, escalating when necessary.

Administrative:

Maintain tidy reception area, manage guest records, and update hotel management software.

Sales:

Upsell hotel facilities and services (e.g., restaurant, spa).

Qualifications/Skills:

Excellent communication and interpersonal skills. Strong customer service orientation. Proficiency with hotel management software (PMS) and computers. Ability to multitask and work under pressure. Cash handling and basic bookkeeping. Knowledge of local area.
Job Types: Full-time, Permanent

Pay: ₹10,227.23 - ₹18,666.52 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person