Admin Cum Front Office Executive - PMS | OTA | Hospitality Operations
Accommodation & Food:
Provided (Outstation candidates preferred)
About Nature Villa
Nature Villa is a boutique lifestyle
service villa
located within an 80-year-old heritage property in
Aluva, Ernakulam
. Along with premium guest accommodation and restaurant services, we operate
domestic & international tour packages, flight & cruise bookings
, and an
EV fast-charging station
.
We are looking for a
system-oriented Admin Cum Front Office Executive
with hands-on exposure to
Hotel PMS, OTA extranets, and front desk operations
to manage guest services, reservations, administration, and reporting.
Key ResponsibilitiesFront Office & Guest Services
Handle guest
check-in / check-out
using Hotel PMS
Welcome guests, manage inquiries, and ensure a seamless stay experience
Handle phone calls, walk-ins, emails, and online booking requests
(or similar systems)
Manage OTA extranets including
Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia
, etc.
Update
room inventory, rates, availability, and restrictions
Monitor bookings, cancellations, no-shows, and modifications
Coordinate pricing, occupancy, and allotments with management
Administration & MIS Support
Maintain guest records, billing, invoices, and front office documentation
Prepare daily, weekly, and monthly
MIS reports
(occupancy, reservations, revenue)
Track operational data, vendor bills, and basic expense records
Inter-Department & Travel Desk Coordination
Coordinate with housekeeping and maintenance for room readiness
Assist travel desk operations including
airport transfers, sightseeing, and tour bookings
Liaise with transport vendors, travel partners, and service providers
Candidate Profile - Must-Have Requirements
? 1-3 years of experience in
Front Office / Administration / Reservations
? Hands-on experience with
Hotel PMS
(eZee, Hotelogix, IDS, AxisRooms, Stayflexi or similar)? Working knowledge of
OTA extranets
(Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia)? Familiarity with
guest billing, folios, night audit basics, and reports
? Strong communication skills in
English
(Malayalam / Hindi preferred)? Proficient in
MS Excel, Word, Google Sheets & Email handling
? Ability to multitask and handle guests, systems, and coordination? Willingness to work
full-time, on-site in Aluva, Kochi
Salary & Benefits
Salary:
(based on experience)
Free meals & accommodation provided
Permanent role
with long-term career growth
Exposure to
hotel systems, PMS, OTA, and hospitality operations
Why Join Nature Villa?
Nature Villa offers a unique opportunity to work in a
heritage hospitality environment
while gaining hands-on exposure to:
Hotel
PMS & OTA operations
Front office & guest relations
Administration & MIS reporting
Travel desk & tourism coordination
This role is ideal for candidates aiming to build a career in
hotel front office systems, hospitality administration, and operations management
.
Preferred industry, Role and experience
Admin Cum Front Office, Front Desk Executive, Hotel PMS, eZee Absolute, Hotelogix, IDS Next, AxisRooms, Stayflexi, OTA Management, Booking.com, Airbnb, MakeMyTrip, Agoda, Expedia, Reservations Executive, Guest Relations, Hotel Operations, Hospitality Administration, Service Villa
How many years of Front Office or Reservations experience do you have?
Which Hotel PMS have you worked with (eZee / Hotelogix / IDS / AxisRooms / Stayflexi)?
* Are you comfortable handling check-ins, billing, and OTA management independently?
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