Job Description

A Front Office Guest Service Agent (GSA) in a hotel primarily focuses on guest interaction, handling check-ins, check-outs, and providing information and assistance throughout their stay.

They are the first point of contact for guests, responsible for creating a positive first impression and ensuring a smooth and enjoyable experience. Here's a more detailed breakdown of their roles:Guest Interaction and Service:

Greeting and Welcoming:

Warmly greeting guests upon arrival and departure, creating a positive first impression.

Check-in and Check-out:

Processing guest registrations, verifying reservations, issuing room keys, and handling payments.

Providing Information:

Offering information about hotel services, facilities, local attractions, and events.

Handling Inquiries and Requests:

Addressing guest inquiries, requests, and complaints promptly and professionally.

Assisting with Special Needs:

Accommodating requests for specific room types, amenities, or services.

Managing Reservations:

Handling room bookings, changes, and cancellations.

Concierge Services:

Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services.

Building Relationships:

Creating positive relationships with guests to enhance their overall experience.
Operational and Administrative Tasks:

Managing Room Assignments:

Assigning rooms based on availability and guest preferences.

Handling Payments:

Processing various payment methods and providing receipts.

Maintaining Guest Records:

Ensuring accurate and up-to-date guest information.

Coordinating with Other Departments:

Communicating with housekeeping, maintenance, and other departments to fulfill guest needs.

Managing the Front Desk Area:

Maintaining a clean and organized reception area and ensuring guest safety and security.

Using Hotel Management Software:

Utilizing systems for check-ins, check-outs, reservations, and financial transactions.

Cash Handling:

Managing cash drawers, balancing transactions, and handling financial reports.

Answering Phones and Messages:

Handling incoming calls, taking messages, and directing calls to the appropriate departments.
In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departure.

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Greeting and Welcoming:

Warmly greeting guests upon arrival and departure, creating a positive first impression.
Operational and Administrative Tasks:

Managing Room Assignments:

Assigning rooms based on availability and guest preferences.

Handling Payments:

Processing various payment methods and providing receipts.

Maintaining Guest Records:

Ensuring accurate and up-to-date guest information.

Coordinating with Other Departments:

Communicating with housekeeping, maintenance, and other departments to fulfill guest needs.

Managing the Front Desk Area:

Maintaining a clean and organized reception area and ensuring guest safety and security.

Using Hotel Management Software:

Utilizing systems for check-ins, check-outs, reservations, and financial transactions.

Cash Handling:

Managing cash drawers, balancing transactions, and handling financial reports.

Answering Phones and Messages:

Handling incoming calls, taking messages, and directing calls to the appropriate departments.
In essence, the GSA acts as a bridge between the hotel and its guests, ensuring a seamless and positive experience from arrival to departur

Check-in and Check-out:

Processing guest registrations, verifying reservations, issuing room keys, and handling payments.

Providing Information:

Offering information about hotel services, facilities, local attractions, and events.

Handling Inquiries and Requests:

Addressing guest inquiries, requests, and complaints promptly and professionally.

Assisting with Special Needs:

Accommodating requests for specific room types, amenities, or services.

Managing Reservations:

Handling room bookings, changes, and cancellations.

Concierge Services:

Providing assistance with luggage storage, transportation, restaurant reservations, and other concierge services.

Building Relationships:

Creating positive relationships with guests to enhance their overall experience.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Experience:

total work: 1 year (Required)
Location:

Chinniyampalayam, Coimbatore, Tamil Nadu (Preferred)
Work Location: In person

Application Deadline: 21/08/2025
Expected Start Date: 17/08/2025