Job Description

Job Title: Front Office Associate/ Supervisor

Reports to: Front Office Manager/Assistant Manager

Department: Front Office

Location: Gokulam Park at Coimbatore

Job Summary:

Guest Interaction & Reception:

Warmly greeting guests upon arrival and departure. Providing a welcoming and hospitable atmosphere. Answering phone calls and responding to guest inquiries. Managing guest check-in and check-out procedures efficiently. Assigning rooms and issuing keys. Providing information about hotel amenities, services, and local attractions. Processing guest payments and managing bills.

Administrative & Coordination:

Handling reservations and cancellations. Managing guest records and maintaining accurate data. Coordinating with other departments like housekeeping and maintenance. Delivering mail and messages to guests. Processing food and beverage requests.

Problem Solving & Conflict Resolution:

Addressing guest complaints and resolving issues promptly and professionally. Acting as a point of contact for guest requests and concerns. Diffusing tense situations and finding solutions.

Additional Responsibilities:

Maintaining a clean and organized front desk area. Assisting guests with luggage and other requests. Upselling hotel services and amenities. Ensuring guest satisfaction throughout their stay.
Job Type: Full-time

Pay: Up to ₹26,500.00 per month

Benefits:

Commuter assistance Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Yearly bonus
Work Location: In person