Front Office Guest Service Associate Hiex Kolkata New Town

Year    WB, IN, India

Job Description

Your Day-to-Day


As a

Guest Service Associate (GSA)

, you'll be the first point of contact for our guests, creating memorable experiences by: Welcoming and checking in guests with warmth and efficiency. Managing guest bookings, handling payments, and ensuring smooth check-in/check-out. Assisting with guest inquiries, requests, and local information. Recognizing IHG One Rewards members and making them feel valued. Handling guest issues with professionalism and care. Working closely with colleagues to deliver seamless service.

What We're Looking For


At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred). Excellent communication and problem-solving skills. Tech-savvy with basic computer knowledge. Fluent in local language (additional languages are a plus). Flexible to work shifts, including nights, weekends, and holidays. Positive attitude, passion for hospitality, and a team-player mindset.

What We Offer


Competitive salary and benefits. Uniform and meals on duty. Global IHG colleague room discounts. Learning, growth, and career development opportunities across IHG Hotels & Resorts. A supportive, inclusive, and fun work environment.

Be part of something special - Join us at Holiday Inn Express and help us deliver True Hospitality for Good.




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Job Detail

  • Job Id
    JD4063872
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    WB, IN, India
  • Education
    Not mentioned
  • Experience
    Year