Job Description

Front Office Guest Service Associate _ HIEX Kolkata New Town

Hotel Brand:

Holiday Inn Express

Location:

India, Kolkata, West Bengal

Hotel:

Kolkata New Town (CCUKT), CF Block, Action Area 1c, Barasat, New Town, 700156

Job number:

150949

Your Day-to-Day

As a

Guest Service Associate (GSA)

, you'll be the first point of contact for our guests, creating memorable experiences by: Welcoming and checking in guests with warmth and efficiency. Managing guest bookings, handling payments, and ensuring smooth check-in/check-out. Assisting with guest inquiries, requests, and local information. Recognizing IHG One Rewards members and making them feel valued. Handling guest issues with professionalism and care. Working closely with colleagues to deliver seamless service.

What We're Looking For

At least 1 year of experience in Front Desk / Guest Services (hotel experience preferred). Excellent communication and problem-solving skills. Tech-savvy with basic computer knowledge. Fluent in local language (additional languages are a plus). Flexible to work shifts, including nights, weekends, and holidays. Positive attitude, passion for hospitality, and a team-player mindset.

What We Offer

Competitive salary and benefits. Uniform and meals on duty. Global IHG colleague room discounts. Learning, growth, and career development opportunities across IHG Hotels & Resorts. A supportive, inclusive, and fun work environment.

Be part of something special - Join us at Holiday Inn Express and help us deliver True Hospitality for Good.