Job Description

Your day-to-day

As a

Guest Service Associate (Front Office)

, you'll be the face of Holiday Inn Express. From the first smile to the final goodbye, you'll ensure our guests feel valued, welcomed, and cared for throughout their stay.

Key Responsibilities:

Be the warm welcome that starts every guest's experience. Recognize and greet

IHG One Rewards members

and repeat guests. Manage bookings, up-selling opportunities, and promote hotel facilities. Handle

cash and credit transactions

accurately. Check guests in and out smoothly, issue keys, and manage safety deposit boxes. Stay one step ahead of guest needs by noting preferences and resolving concerns. Assist with billing issues, local information, and liaise with management when needed. Follow hotel

safety and security procedures

at all times. Maintain a professional appearance as a

brand ambassador

. Support colleagues with ad-hoc duties as required.

What we need from you

Education:

High school diploma required; Diploma/Degree in Hospitality is an advantage.

Experience:

Minimum

1 year in Front Desk/Guest Service

role (hotel experience preferred). Strong communication and

problem-solving skills

. Fluency in the

local language

(additional languages are a plus). Tech-savvy with good reading, writing, and basic math skills.

Flexibility

to work night shifts, weekends, and holidays. Physically fit - able to lift/push up to 23 kg when required.

What we offer

We'll reward all your hard work with:

8 days off per month

Duty meals

Uniform provided

IHG room discounts worldwide

Learning & career growth opportunities

across IHG Hotels & Resorts

You'll join the

IHG family

, where we trust and support each other, celebrate differences, and deliver

True Hospitality for Good

every day.

About IHG & Holiday Inn Express

At

IHG Hotels & Resorts

, with 6,000+ destinations and 19 hotel brands, we bring our purpose of True Hospitality for Good to life daily.



Holiday Inn Express is built on the promise of

Simple. Smart. Travel.

- everything our guests need for a great stay, without unnecessary fuss.


Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.