Job Description

Job Title:

Guest Relationship Executive (GRE) - Front Office (Male candidate only)

Department:

Front Office / Guest Services

Location:

Hotel Opulence Kalinga & Hotel Kalinga

Reporting To:

Front Office Manager / Assistant Manager

Job Summary:

We are looking for a

pleasant, well-groomed, and customer-focused Guest Relationship Executive (GRE)

to join our front office team. The role is responsible for providing a warm welcome to guests, ensuring their comfort throughout their stay, and maintaining the highest standards of hospitality and service excellence.

Key Responsibilities:

Welcome guests upon arrival with a professional and friendly demeanor. Handle

check-in and check-out

procedures efficiently using the hotel software system. Assist guests with inquiries, room bookings, and hotel information. Manage

guest feedback, requests, and complaints

with prompt and courteous resolution. Coordinate with

housekeeping, F&B, and other departments

to ensure guest satisfaction. Maintain

guest records, billing, and reports

accurately in the system. Promote hotel services, facilities, and special offers to enhance the guest experience. Handle

VIP guests, repeat customers, and special occasions

with personalized attention. Ensure the lobby and reception area remain clean, welcoming, and well-presented at all times. Support the front office team in maintaining daily checklists, shift reports, and occupancy details.

Qualifications & Skills:

Education:

Graduate / Diploma in Hotel Management,

Experience:

1-3 years in Front Office / Guest Relations in a hotel or resort (freshers with excellent communication may also apply).

Skills:

Excellent communication and interpersonal skills. Fluency in English and local languages (knowledge of Hindi preferred). Professional appearance and grooming standards. Strong multitasking, problem-solving, and customer service abilities. Knowledge of hotel software (e.g., IDS, Opera, Cloud-based systems) preferred.

Working Conditions:

Rotational shifts, including weekends and holidays. Must maintain a professional and welcoming demeanor at all times.
contact - 9938449915

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person