Job Description

Role Overview:

The Receptionist is responsible for welcoming visitors, managing front-desk operations, handling patient/visitor inquiries, and ensuring smooth communication across departments. This role requires professionalism, effective communication skills, and the ability to maintain a calm, service-oriented attitude at all times.

Key Responsibilities:

Greet and welcome patients, visitors, and staff in a polite and professional manner Manage incoming calls, direct them to the appropriate departments, and record messages when required Maintain the front desk area in a clean and organized manner Assist patients with registration, forms, and basic inquiries Coordinate with departments such as billing, nursing, and OP/ER for patient-related updates Manage appointment scheduling and maintain daily appointment logs Verify patient details and update them in the system Guide visitors regarding hospital protocols, departments, and room directions Maintain records such as visitor logs, appointment books, and front-office registers Handle courier incoming/outgoing and other front-desk administrative tasks Ensure confidentiality of patient and staff information Support management in any additional administrative duties assigned from time to time

Required Skills & Qualities:

Excellent communication and interpersonal skills Empathetic, calm, and patient-friendly approach Professional grooming and courteous behavior Ability to multitask and work under pressure Basic computer knowledge and familiarity with hospital management systems (HMS) Strong organizational and coordination skills Ability to handle sensitive situations with discretion
Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

Health insurance
Work Location: In person