Job Description

Job Summary

A Front Office Guest Service Associate (GSA) in a hotel is responsible for providing a warm welcome, efficient check-in/check-out services, and ensuring a seamless guest experience. This role involves handling reservations, addressing guest inquiries, and coordinating with other hotel departments to maintain high service standards.

Key Responsibilities

Guest Services & Front Desk Operations:

Greet guests warmly and provide a friendly, professional check-in and check-out experience. Handle room reservations, cancellations, and modifications efficiently. Assist guests with inquiries, special requests, and local recommendations. Ensure accurate billing and process payments, refunds, and deposits.

Communication & Coordination:

Coordinate with housekeeping and maintenance teams to ensure room readiness. Work closely with concierge services to arrange transportation, dining, and activities. Address guest complaints and resolve issues promptly to ensure satisfaction.

Administrative & Reporting Duties:

Maintain accurate records of guest details, preferences, and feedback. Manage daily reports, occupancy records, and financial transactions. Ensure compliance with hotel policies, security procedures, and safety regulations.

Qualifications & SkillsEducation & Experience:

Diploma or degree in Hospitality Management or a related field preferred. 1+ year of experience in front desk or customer service roles, preferably in a hotel. Experience with hotel management software (PMS) such as Opera, IDS, or similar is a plus.

Key Skills:

Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Professional appearance and a customer-focused approach. Proficiency in computer systems, including MS Office and booking software. Ability to remain calm and courteous under pressure.
Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Food provided
Work Location: In person