Job Description

Job Summary:

We are seeking a courteous and efficient

Front Office Guest Service Assistant

to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in

IDS

software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences.

Key Responsibilities:

Greet and welcome guests warmly, ensuring a positive first impression. Assist guests with check-in and check-out procedures using

IDS

software. Handle guest inquiries, requests, and complaints promptly and professionally. Manage room allocations, billing, and folio maintenance in IDS. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Provide information about hotel/resort facilities, services, and local attractions. Maintain accurate guest records and update the database using IDS. Process group check-ins/check-outs and special arrangements. Assist with managing reservations and cancellations as needed. Follow standard operating procedures and ensure compliance with hotel policies.

Requirements:

Diploma or Degree in Hotel Management or related field preferred. Minimum 1-3 years experience in front office or guest services in a hotel/resort.

Proficiency in IDS software

for front office operations is

mandatory

. Excellent communication and interpersonal skills. Friendly, approachable, and service-oriented attitude. Ability to multitask and work efficiently under pressure. Knowledge of billing, reservation systems, and guest service protocols. Flexibility to work in shifts, including weekends and holidays.

Preferred Skills:

Knowledge of additional property management systems (PMS) and channel managers. Multilingual abilities to cater to international guests. Basic knowledge of local tourism and attractions.

Benefits:

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person