Job Description

Job Overview

We are seeking a Front Office Specialist to join our team at a prestigious resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring smooth front desk operations.

Responsibilities

Greet guests in a friendly and professional manner Check guests in and out efficiently Handle guest inquiries and resolve any issues promptly Manage reservations and assist with booking arrangements Operate phone systems and direct calls to the appropriate department Maintain a clean and organized front desk area Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

Previous experience in a hotel or resort front desk role is preferred Strong customer service skills with a focus on guest relations Knowledge of hospitality industry practices and procedures Proficiency in using front office software and phone systems Bilingual skills are a plus Excellent communication and interpersonal abilities Diploma or degree in Hospitality Management or related field is advantageous
If you are passionate about providing exceptional guest experiences and have a background in hotel management, we invite you to apply for the Front Office Specialist position at our esteemed resort.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Life insurance Paid sick time
Schedule:

Evening shift Morning shift Night shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

total work: 1 year (Preferred)
Work Location: In person