Job Description

Job Summary

The Front Office Guest Service Associate (GSA) is responsible for delivering exceptional guest service at the front desk, ensuring smooth check-in and check-out procedures, and providing accurate information and assistance to guests throughout their stay. The role requires strong communication, grooming standards, and a guest-centric attitude to create a welcoming and memorable experience.

Key ResponsibilitiesGuest Interaction & Service

Greet guests warmly and ensure a pleasant arrival and departure experience. Handle check-in/check-out procedures efficiently using the Property Management System (PMS). Provide information on hotel facilities, services, local attractions, and transportation. Assist guests with inquiries, requests, and complaints professionally and promptly.

Front Desk & Reservations

Process room reservations, cancellations, and modifications in the PMS. Upsell rooms and hotel services to maximize revenue. Maintain accurate guest records and handle billing and payments correctly.

Communication & Coordination

Coordinate with Housekeeping, Food & Beverage, and other departments for guest needs. Maintain a logbook and handover reports during shift changes. Manage telephone calls, emails, and internal communications courteously and efficiently.

Cash & Documentation

Handle cash, credit transactions, and maintain cashiering accuracy. Prepare invoices, folios, and reports as required. Adhere to hotel policies, SOPs, and audit requirements.

Qualifications & Skills

Diploma or Degree in Hospitality / Hotel Management preferred. Minimum 1-2 years of experience in front office operations (freshers with hospitality background may be considered). Good command of English; additional language skills are an advantage. Proficiency in PMS software (e.g., IDS, Opera, Protel, or equivalent). Presentable grooming and professional attitude. Strong interpersonal and problem-solving skills.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person