Greet and welcome guests with a warm and professional attitude.
Handle check-in and check-out processes efficiently and accurately.
Manage room reservations and update the hotel's booking system.
Answer phone calls and respond to emails promptly and professionally.
Provide information about hotel services, amenities, local attractions, and directions.
Address guest complaints and requests with professionalism, ensuring prompt resolution.
Maintain accurate guest records and handle billing and payment transactions.
Coordinate with housekeeping and maintenance departments for room status and service requests.
Ensure the front desk and lobby area are clean, organized, and presentable.
Follow all hotel policies, procedures, and safety protocols.
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