Job Description

Job Purpose:

To manage the front desk operations of the hotel efficiently, ensuring prompt check-in/check-out, guest satisfaction, accurate reservations, and smooth coordination with other departments to enhance the guest experience.

Key Responsibilities:Guest Services:

Welcome guests with warmth and professionalism upon arrival. Manage check-ins, check-outs, and reservations using the PMS (Property Management System). Ensure all guest requests, queries, and complaints are handled promptly and politely. Provide information about hotel facilities, services, local attractions, and travel routes.

Reservation & Booking:

Handle walk-in and phone/email reservations. Confirm room availability and assign rooms appropriately. Coordinate with housekeeping for room readiness.

Front Desk Operations:

Maintain guest records and ensure proper documentation as per hotel and legal standards. Manage billing, payment collection, and cashiering duties accurately. Handle shift reports, occupancy data, and guest feedback forms.

Coordination & Communication:

Coordinate with housekeeping, bell desk, and room service for seamless guest experience. Communicate guest preferences and special requests to relevant departments. Report any unusual incidents or guest complaints to the Duty Manager immediately.

Skills & Competencies:

Excellent Communication Skills

- Spoken and written (English is essential; local/regional languages are a plus)

Customer Service Orientation

- Polite, helpful, and guest-centric approach

Technical Skills

- Familiarity with hotel PMS (e.g., Opera, IDS, Cloudbeds, eZee)

Problem Solving

- Ability to resolve guest issues calmly and professionally

Grooming & Etiquette

- Presentable appearance and professional demeanor

Work Schedule:

Shifts:

Rotational (Morning, Afternoon, Night)

Days:

6 days a week / Rotational off

Preferred Background:

Experience in hotels, resorts, or serviced apartments. Hospitality graduates or candidates with customer-facing experience in airlines, retail, or tourism. Multilingual ability is a plus.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Food provided
Work Location: In person