Job Description

Essentia premier Hotel Hiring FRONT OFFICE EXECUTIVE
work Location: Chennai Thoraipakkam
Salary upto-25k
Interested Candidate share your resume to 9025222036

Guest Services:

Greet guests with a warm, friendly, and professional demeanor. Handle guest check-ins and check-outs efficiently and courteously. Manage reservations via phone, email, and online booking systems. Address guest complaints or issues promptly, escalating to management if necessary. Provide guests with information about hotel services, amenities, and local attractions. Coordinate special guest requests (e.g., late check-outs, early check-ins, room upgrades).
Administrative Tasks:

Maintain accurate records of bookings, payments, and guest details. Prepare and submit daily reports, including occupancy and revenue summaries. Handle billing, invoices, and processing payments using POS systems. Update guest profiles and preferences in the hotel management system.
Communication & Coordination:

Liaise with housekeeping, maintenance, and room service teams to ensure guest needs are met. Coordinate with security for guest safety and emergency procedures. Handle incoming calls, emails, and messages in a professional manner.
Appearance & Standards:

Maintain a neat and professional appearance as per hotel grooming standards. Keep the reception area clean, organized, and presentable.

Requirements:

Education & Experience:

Bachelor's degree in Hospitality Management, Tourism, or related field preferred. 1-3 years of experience in a front office or customer service role in the hospitality industry.
Skills:

Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficient in MS Office and hotel management software (e.g., OPERA, IDS, or similar PMS). Good problem-solving and interpersonal skills. Ability to stay calm under pressure and handle difficult situations tactfully.
Job Type: Full-time

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Schedule:

Day shift
Work Location: In person