Job Description

Diploma in Front Office is a 6months to 2 years full-time diploma course or relevant experience or graduate in any field with experience 2 to 8 years

Responsibilities

Greet clients and visitors with a positive, helpful attitude. Reporting to management and performing administrative duties. Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans. Preparing meeting and training rooms. Answering phones in a professional manner, and routing calls as necessary. Assisting colleagues with administrative tasks. Scheduling and confirming appointments, meetings, and events. Manage office maintenance bills, utility bills & other monthly expenses. Handling basic inquiries and sorting mail. Copying, scanning, and filing documents. Excellent written and verbal communication skills. Monitoring office supplies and ordering replacements. Keeping the reception area tidy and observing professional etiquette. Performing other administrative tasks, if required. Provide immediate solution for customer's all concerns and queries. Gives technical support in person, by email and phone. Follows-up in a timely manner to voicemail and email requests from management, peers and other internal and external customers. Identifying areas for improvement and communicating these issues as well as possible solutions to upper management. Participates in scheduled Sales Conference calls. Manage attendance of all office staff & service engineers. Assign engineer to attend complaint. Informed to all engineer before one or two days about service calls. Taking complaint of client and update in Google sheet Manage service engineer's tours & travel bills, other allowances, vouchers, etc, Making sure to collect all the vouchers/bills & submit it to the head office as per company rules & timelines. Responsible for overseeing all service coordination and administration work. Making service quotations and all invoice related to service. Discussing spare parts needs with service engineers. Manage good relation & team spirit between office staff, maintain a healthy & positive environment all the time. Provides feedback of every team member to head office whenever required. Willingly able travel to assigned territory to visit customers (if required). Work with cooperation, flexibility, and dependability.

Kolkata